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ORDER PROCESSING

Can I change the address on my order?

Unfortunately, we’re unable to guarantee address changes once an order has been placed, as we have a very short processing window. That said, if your order hasn’t yet been dispatched, our team will do their best to help. Please email us at roasting@k

My address isn’t recognised at checkout — what now?

Try entering your postcode first and selecting the address from the dropdown. If that doesn’t work, contact us at [email protected].

When will my coffee order be roasted?

We roast coffee in small batches throughout the week using our state-of-the-art, carbon-neutral Loring Smart Roasters. This allows us to send out the freshest coffee possible with minimal environmental impact. Your order will be fulfilled shortly aft

How do I cancel my online order?

We will be able to cancel your online order if your order hasn’t been dispatched yet. Please email us at [email protected] with your order number. However, please note that we have a very short window before your order is processed so once yo

When will my coffee or equipment be dispatched?

We aim to dispatch all orders within 2 business days of being placed. If you’ve ordered coffee along with brewing equipment or a brew bundle, your order will be shipped together according to our roasting schedule. Please note that some equipment may