Currently we accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Paypal, Shopify Pay, Union Pay.

Currently we accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Paypal, Shopify Pay, Union Pay.

What payment methods do you accept?

All promo codes can be redeemed at checkout. Simply enter your code into the box marked “Promo Code” and click “Apply”. Please note that only one promo code can be used per order, and promo codes cannot be merged. Promotional codes have an expiry dat

All promo codes can be redeemed at checkout. Simply enter your code into the box marked &#x201C;Promo Code&#x201D; and click &#x201C;Apply&#x201D;. Please note that only one promo code can be used per order, and promo codes cannot be merged.Promotional codes have an expiry date, and during Black Friday or other seasonal offer periods, some promo codes may not be valid or available for use.If you are redeeming a voucher, please ensure you select the correct one, as we offer two different vouchers for online orders and subscription orders.

I have a promo code; how do I redeem it?

If you’d like to delete your account, please email us at info@kissthehippo.com with the email address linked to your account, and we’ll process your request. Please note that account deletion is permanent and will erase your order history, and any po

If you&#x2019;d like to delete your account, please email us at <a href="mailto:info@kissthehippo.com">info@kissthehippo.com</a> with the email address linked to your account, and we&#x2019;ll process your request.Please note that account deletion is permanent and will erase your order history, and any points earned through your Kiss the Hippo membership.

How do I delete my Kiss the Hippo account?

You can create an account with Kiss the Hippo at any time — whether or not you've placed an order before. Simply click the profile icon on our website and follow the steps to sign up using your email address and a password. If you’ve previously place

You can create an account with Kiss the Hippo at any time &#x2014; whether or not you&apos;ve placed an order before. Simply click the profile icon on our website and follow the steps to sign up using your email address and a password.If you&#x2019;ve previously placed an order as a guest, you can still create an account using the same email address to access your order history. Once your account is set up, you&#x2019;ll be able to manage your subscriptions, update your billing and delivery information, and track your orders all in one place.

Creating an account with Kiss the Hippo

ORDER PROCESSING

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Get help with your online shop orders, payments, promo codes, and account settings at Kiss the Hippo Coffee. Find quick answers to your questions here.

Online Shop Help & Payments | Kiss the Hippo Coffee

MY ORDER

ONLINE SHOP

Can I change the address on my order?

My address isn’t recognised at checkout — what now?

When will my coffee order be roasted?

How do I cancel my online order?

When will my coffee or equipment be dispatched?

I can't log in. What should I do?

LOGIN ISSUES

Where can I find my tracking number?

My order has no tracking updates. Is it lost?

My order was marked as delivered but I can't find it

Why did you send me a different coffee from what I ordered?

What should I do if my order arrives defective or damaged?

ISSUES WITH AN ORDER

How long will it take for my order to arrive?

Where can I get an update / find tracking on my order?

What to do if my order hasn’t arrived?

What shipping methods are available?

Do you have free shipping?

SHIPPING

Is there a returns policy?

What is eligible for a return?

Can I return an online order at your cafés?

Can I return Kiss the Hippo products that I purchased at a grocery store?

RETURNS

What is the refund policy at Kiss the Hippo?

REFUNDS

RETURNS AND REFUNDS

Do I Need to Pay Customs or Import Taxes on My Order?

CUSTOM CLEARANCE AND IMPORT TAXES

SHIPPING AND RETURNS

Can I change the frequency of my subscription?

How do I change my coffee selection?

What if I’m not home for my coffee subscription delivery?

How can I skip, delay, or pause a subscription?

How do I cancel my subscription?

Am I able to update my personal information?

How do I update my subscription delivery address?

How do I update my subscription payment method?

How is payment taken?

SUBSCRIPTION CHANGES

Can I gift a subscription?

Can I subscribe to a particular coffee?

How often is coffee shipped out?

How much coffee comes in each subscription order?

I really liked the last coffee I got. Can I have it again?

Do you provide office subscriptions?

SUBSCRIPTION OPTIONS

What beans will you be sending in my roasters choice single origin subscription?

Where do you ship to?

When will I be charged for a subscription order?

When will my order be dispatched?

When will my order arrive?

SUBSCRIPTION DETAILS

SUBSCRIPTIONS

Do you have a café in my area?

What are your café hours?

LOCATIONS & HOURS

How do I find out if an item is available at my local café?

Do you offer gluten-free options in your cafés?

What types of milk do you offer at your cafés?

Do you have nutrition information?

Do you have tea at your cafés?

Are your cups and straws compostable?

CAFE PRODUCTS

Where can I find my café receipt?

MY CAFE ORDER

CAFES

Is the coffee whole bean? Can I get it ground?

Can I buy your coffee wholesale or in bulk?

Is your coffee kosher, gluten-free, or allergen-free?

Do you have decaf?

How should I store my coffee, matcha, pods, and cold brew, and how long do they stay fresh?

What brewing methods and equipment do you recommend for Kiss the Hippo coffee?

What do I do if the grind size of my ground coffee doesn’t work with my brewing method?

I want to serve Kiss the Hippo Coffee. How do I get started?

How do I find the right coffee for me?

What does acidity and body mean in coffee?

How does Kiss the Hippo determine taste profiles?

COFFEE EXPERIENCES

Are your coffees sourced from sustainable farming?

Do you have a special relationship with the farms you buy coffee from?

Are your coffees Fair Trade or Organic?

Are your coffees seasonal?

SOURCING

COFFEE

What equipment do you recommend for home brewing?

Which brewing method suits your coffee best?

What settings should I use for my grinder?

Do you sell grinders or accessories?

COFFEE EQUIPMENT & BREWING

Are your pods compatible with my Nespresso machine?

What are your pods made from?

How do I store my pods?

How do I compost my pods?

How can I differentiate the different coffee pods and which blend should I go for?

PODS

OUR PRODUCTS

What types of workshops do you offer?

Where do the workshops take place?

How can I book a workshop?

Can I buy a workshop as a gift?

Are the workshops suitable for beginners?

Do I need to bring anything with me?

How long do the workshops last?

Do you offer dairy alternatives during the workshop?

How many people are in each session?

Can I reschedule or cancel my workshop booking?

Do you offer private or corporate workshops?

Do I get anything to take home after the workshop?

How do I redeem my workshop gift card?

WORKSHOPS

What is Kiss the Hippo Members?

How do I join?

How do I earn points?

How do I view my point balance?

How do I redeem my points?

Is there a limit to the number of points I can earn?

What happens if a friend I refer cancels or returns their order?

Why did my account balance go down?

I completed an activity but didn’t earn points!

What happens if I leave and decide to join again?

Can I use my points during checkout?

Can I use my rewards in-store?

Where can I report a problem or give feedback?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

How do I leave the programme?

KISS THE HIPPO MEMBERS

Are your coffee bags recyclable?

How is Kiss the Hippo carbon-negative?

Do you support any environmental or social causes/initiatives?

How do you source beans ethically?

SUSTAINABILITY

Do you offer gift ideas?

Can I send a gift?

Can I add a personalised note?

Do you offer gift wrapping?

Do you sell gift cards?

How do I find my gift card balance?

Why won't my gift card work online?

GIFTING