At Kiss the Hippo Coffee, we want you to be happy with your experience—from your first sip to the gear you use at home. Our returns policy is designed to support you while ensuring product quality and availability. Coffee – As coffee is a perishable
Perishable items such as coffee, pods, and matcha are not eligible for returns. However, all other products may be returned, subject to our return policy.
Unfortunately, no. Online orders must go through our online returns process and cannot be returned at our cafés. If you purchased a product directly from one of our cafés and would like to return it, please email us at [email protected], and our
If you purchased Kiss the Hippo products from a grocery store or café—such as Whole Foods or one of our partner locations—please return the item directly to the place of purchase. They’ll be able to assist you with your return.