ISSUES WITH AN ORDER

Where can I find my tracking number?

Once your order has shipped, you’ll receive a tracking link via email. You can also find it by logging into your account under ‘Order History’. If you can’t locate it, email us at [email protected].

My order has no tracking updates. Is it lost?

Sometimes tracking updates are delayed because the carrier hasn’t scanned the package yet. It’s not uncommon for tracking to show no movement until the day of delivery, so don’t worry if there’s no activity just yet. You can check our updated Shippin

My order was marked as delivered but I can't find it

We’re really sorry to hear you’re experiencing this—we know how frustrating it can be when an order doesn’t arrive as expected. Unfortunately, sometimes shipping carriers mark parcels as delivered up to 48 hours before they actually arrive. If your p

Why did you send me a different coffee from what I ordered?

While the components of our house blends may change from time to time, the blend name remains the same and we do our best to keep the website updated however, occasional discrepancies may occur. In rare cases—typically with single origin coffees—if a

What should I do if my order arrives defective or damaged?

We’re really sorry to hear your order arrived damaged. Please email us at [email protected] with your order number and any photos of the issue to help us resolve it as quickly as possible. The more details you can provide, the better we can a